Deepen Customer Trust During Crisis
Course Duration: 2 Hours
A crises situation proves to be a difficult time to not only acquire new customers, but to also maintain existing customers. This course covers all the essentials of maintaining customer trust during a crises through multiple illustrative examples.
What will participants learn?
- The psychology and science behind trust, and how do they impact our businesses
- Elements that help build trust during crises
- Using trust to lead businesses during crises
- Understand the touchpoints of a customer and develop strategies to gain an emotional connection with your customer
- Importance of building a lasting relationship with the customer and learn how to build trust for the future?