Deepen Customer Trust During Crisis

Course Duration: 2 Hours

A crises situation proves to be a difficult time to not only acquire new customers, but to also maintain existing customers. This course covers all the essentials of maintaining customer trust during a crises through multiple illustrative examples.  

 What will participants learn? 

• The psychology and science behind trust, and how do they impact our businesses 
• Elements that help build trust during crises 
• Using trust to lead businesses during crises 
• Understand the touchpoints of a customer and develop strategies to gain an emotional connection with your customer
• Importance of building a lasting relationship with the customer and learn how to build trust for the future?

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