A crises situation proves to be a difficult time to not only acquire new customers, but to also maintain existing customers. This course covers all the essentials of maintaining customer trust during a crises through multiple illustrative examples.
What will participants learn? At least 3 Learning Objectives (LO)
LO1: The psychology and science behind trust, and how do they impact our businesses
LO2: Elements that help build trust during crises
LO3: Using trust to lead businesses during crises