Build Customer Trust During Crisis

This course covers all the essentials of maintaining customer trust during a crises through multiple illustrative examples.  

A crises situation proves to be a difficult time to not only acquire new customers, but to also maintain existing customers. This course covers all the essentials of maintaining customer trust during a crises through multiple illustrative examples.  

 What will participants learn? At least 3 Learning Objectives (LO) 

LO1: The psychology and science behind trust, and how do they impact our businesses 

LO2: Elements that help build trust during crises 

LO3: Using trust to lead businesses during crises 

About Instructor

UshaRangarajan

Usha is a corporate consultant and coach. Earlier, she was the Chief Transformation Officer of Tata Teleservices, and has worked with various other corporates including Wipro and Indian Hotels. Usha's consulting and teaching is focused on the areas of customer centricity and service excellence.

2 Courses


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Course Includes

  • 4 Lessons
  • 1 Quiz
  • Course Certificate