Course Duration: 1 Hour | Are you lost in the crowd of professionals like you? At times of uncertainty, there is a greater need to stand out and be noticed, whether you are a corporate employee, a self-employed professional, or a college student. Learn from great brands (products and individuals) how you can build the brand, You! This course acts as a comprehensive guide to personal branding. It covers all elements – right from what is a personal brand, to building and sustaining one’s brand in a hypercompetitive work environment.

Course Duration: 3 Hours | "Customer is the King” is an often-used (and sometimes abused) phrase. Often Customer centricity is assumed to be about offering price discounts or meeting every need of all customers. This course throws light on what does it actually mean to be “Customer Centric”. How do we measure customer centricity and more importantly how does customer centricity translate into profits for the organization? This interactive course will help you break many myths of Customer centricity and gain fundamental knowledge of tools to measure it.

Course Duration: 1 Hour | A crisis proves to be a difficult time to not only acquire new customers but also maintain existing customers. This course covers all the essentials of maintaining customer trust during crises through multiple illustrative examples.

Course Duration: 3 Hours | In any professional setting, a person’s success is determined by the performance outcomes s/he creates and how it is created. At the start of your career, it is important to know how to do this well in your own individual capacity as an employee, expert, or team member. Once you move to lead and manage teams, you are expected to achieve these performance outcomes with and through your teams. This course explores all the levers at your disposal to get the best performance outcomes -by yourself and the team. It gives you practical and easy-to-use techniques and tools and tips from professionals who have gone through the same journey.

Course Duration: 3 Hours | This course talks about two key stakeholders – Customers, and Boss. How you map the entire customer journey & understand the key touchpoints and identify if any of the touchpoints need any improvements. Understand the situational leadership framework, learn about different leadership styles and how it can help in managing and influencing your boss. through active listening and personality mapping.