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Deepen Customer Trust in Crisis

Course Duration: 1 Hours | A crisis proves to be a difficult time to not only acquire new customers but also maintain existing customers. This course covers all the essentials of maintaining customer trust during crises through multiple illustrative examples.
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UshaRangarajan

 What will you learn? 

  • The psychology and science behind the trust, and how do they impact our businesses 
  • Elements that help build trust during crises 
  • Using a trust to lead businesses during crises
  • Understand the touchpoints of a customer and develop strategies to gain an emotional connection with your customer
  • Importance of building a lasting relationship with the customer and learn how to build trust for the future?

Course Content

About Instructor

UshaRangarajan

Usha is a corporate consultant and coach. Earlier, she was the Chief Transformation Officer of Tata Teleservices, and has worked with various other corporates including Wipro and Indian Hotels. Usha's consulting and teaching is focused on the areas of customer centricity and service excellence.

11 Courses

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INR 1500

Course Includes

  • 4 Lessons
  • 1 Quiz
  • Course Certificate