- Understand the crucial stakeholder: Customer
- An insight into customer lifetime value
- Learn the concept of the Leaky Bucket and understand the touch points of a customer
- Mapping the customer experience journey with the help of an exercise
- Importance of building lasting relationship with the customer and gain the knowledge of Net Promoter Score
- Learn about the best practices, tips that leaders follow to succeed with NPS and understand how NPS is different from CSAT
The course helped in understanding the crucial stakeholder: The customer. Gave insight into customer lifetime value. Also, mapping the customer experience journey and the importance of building a lasting relationship with the customer. The course is worth investing time.