Whom is it for?
- Marketing Professionals
- Customer Service Managers
- Sales Representatives
- Business Owners and Entrepreneurs
- Individuals interested in understanding customer-centric strategies and building strong customer relationships
What will you learn?
- Understand the crucial stakeholder: Customer
- An insight into customer lifetime value
- Learn the concept of the Leaky Bucket and understand the touch points of a customer
- Mapping the customer experience journey with the help of an exercise
- Importance of building lasting relationship with the customer and gain the knowledge of Net Promoter Score
- Learn about the best practices, tips that leaders follow to succeed with NPS and understand how NPS is different from CSAT