Creating Customer Experiences
Course Duration: 3 Hours | Being customer-centric isn’t just about discounts or saying “yes” to everything—it’s about creating real value. This course unpacks what true customer centricity means, how to measure it, and how it drives profitability. Through interactive learning, debunk common myths and discover practical tools to enhance customer experience and business success.
Whom is it for?
- Marketing Professionals
- Customer Service Managers
- Sales Representatives
- Business Owners and Entrepreneurs
- Individuals interested in understanding customer-centric strategies and building strong customer relationships
What will you learn?
- Understand the crucial stakeholder: Customer
- An insight into customer lifetime value
- Learn the concept of the Leaky Bucket and understand the touch points of a customer
- Mapping the customer experience journey with the help of an exercise
- Importance of building lasting relationship with the customer and gain the knowledge of Net Promoter Score
- Learn about the best practices, tips that leaders follow to succeed with NPS and understand how NPS is different from CSAT
Average Review Score:
★★★★★
NPS
★★★★★
It is interesting thing learnt, need to look the way for our own customer scoring. materials contents are good
Creating Customer Experiences
★★★★★
The content and the narration were good, simple . Learnt about NPS & CSAT and their calculation methodology
Creating customer experiences
★★★★★
Learnt about NPS /CSAT and NPS is very much useful to understand customer experience on our service and product. This will help us to initiate actions to improve our service and product.
Customer experiences
★★★★★
Good to learn that holding customers with emotions means a lot in company function.
Creating Customer Experiences
★★★★★
The session was very insightful and real-world examples made it easy to apply the concepts.
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Course Includes
- 5 Lessons
- 1 Quiz
- Course Certificate
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A good session to understand about NPS and CSAT. It is easy to understand the difference between the concept and when to use it. Thank you very much. Quiz is really helpful