Self-Paced | Internal Customer Service
₹3,000
Course Duration: 3 Hours
It is a proven fact that the quality of experience, products & services a customer gets from any business is dependent on how well all the parts work within – those that face customers, and those that don’t. The concept of ‘Internal Customer Service’ helps to identify the ‘customers’ for each and every role in a business, understand their needs and wants, and identify ways to address them effectively.
What will you learn?
- Who is an internal customer
- Why it is important of focus on internal customer experience
- Understand key touchpoints while mapping the customer journey
- Importance of signing SLAs between Internal Customers and Suppliers
- Learn the using of appropriate communication modes at the right instance
