Effective Probing

Duration 30 mins
Guan D'Penha · June 25, 2024

Whom is it for? 

  • Professionals
  • Team Leads
  • Mid-Level Managers
  • First Time Managers

What will you learn? 

  • Define effective probing and understand its importance in communication
  • Recognize different types of probing techniques
  • Distinguish between effective and ineffective probing questions
  • Evaluate the effectiveness of probing and adapt your approach based on the situation
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Course Content

About Instructor

Guan D'Penha

Guan has majored in Sociology and holds minors in English Literature and Psychology. She graduated from St. Andrew’s College which is affiliated with the University of Mumbai. She has previously worked with Teleperformance in various capacities. Whilst with Teleperformance, she also worked as a Fraud Analyst for a leading financial institution based in the UK. She comes with over 7 years of experience in the field of training, having worked as a Training Officer and specializes in Voice, Accent, Language, Behavioural, and Communication Skills Training.

12 Courses

Not Enrolled
499 INR

Course Includes

  • 1 Lesson
  • Course Certificate