Whom is it for?
- Marketing Professionals
- Customer Experience Managers
- Business Owners and Entrepreneurs
- Product Managers
- Individuals interested in implementing customer-centric strategies and improving customer loyalty and satisfaction
What will you learn?
- Learn why creating customer promoters are important and gain a perspective on how to understand the needs of the customer
- Analyse the importance of customer centricity approach by industry-leading company.
- Key difference between product & customer centricity approaches.
- How customer centric approach is delivering greater long-term value to the business?
- Measuring, Analysing, designing & benchmarking custom branded NPS survey.
- Learn about the best practices and tips that leaders follow to succeed with NPS.