Creating Customer Promoters

Course Duration: 2 hours | In the world of Social media a single disgruntled customer can lead to a loss of many customers. How do we manage customers in this connected economy? How do we create promoters of our services and more importantly does every organization necessarily need to be customer centric? This interactive course will help us answer some of these queries and equip you with frameworks to chart your journey in building happy customers. This interactive course will help you answer some of the concerns of customers and equip you with frameworks to chart your journey in building happy customers.
Sameer Kanse · January 13, 2022

Whom is it for?

  • Marketing Professionals
  • Customer Experience Managers
  • Business Owners and Entrepreneurs
  • Product Managers
  • Individuals interested in implementing customer-centric strategies and improving customer loyalty and satisfaction

What will you learn?

  • Learn why creating customer promoters are important and gain a perspective on how to understand the needs of the customer
  • Analyse the importance of customer centricity approach by industry-leading company.
  • Key difference between product & customer centricity approaches.
  • How customer centric approach is delivering greater long-term value to the business?
  • Measuring, Analysing, designing & benchmarking custom branded NPS survey.
  • Learn about the best practices and tips that leaders follow to succeed with NPS.

About Instructor

Sameer Kanse

Head of Product Design and Innovation at TATA Communications 18+ years experience in Strategy, M&A, Product Focus on Communication, Business Development, Innovation

13 Courses

Not Enrolled
3000 INR

Course Includes

  • 5 Lessons
  • 1 Quiz
  • Course Certificate