Creating Customer Promoters
Course Duration: 2 hours | In today’s hyper-connected world, a single unhappy customer can impact many. So, how do you turn customers into loyal promoters? This interactive course explores the role of customer centricity, strategies to manage customer relationships, and frameworks to build a strong base of happy, engaged customers who advocate for your brand.
Whom is it for?
- Marketing Professionals
- Customer Experience Managers
- Business Owners and Entrepreneurs
- Product Managers
- Individuals interested in implementing customer-centric strategies and improving customer loyalty and satisfaction
What will you learn?
- Learn why creating customer promoters are important and gain a perspective on how to understand the needs of the customer
- Analyse the importance of customer centricity approach by industry-leading company.
- Key difference between product & customer centricity approaches.
- How customer centric approach is delivering greater long-term value to the business?
- Measuring, Analysing, designing & benchmarking custom branded NPS survey.
- Learn about the best practices and tips that leaders follow to succeed with NPS.
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Course Includes
- 5 Lessons
- 1 Quiz
- Course Certificate
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