GlobalGyan Leadership Academy

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Conflict to Cooperation

Course Duration: 30 mins
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Guan D'Penha · April 17, 2024

Whom is it for?

  • Business Student
  • Professionals
  • Entrepreneurs
  • Team Leads
  • Mid-Level Managers
  • First Time Managers

What will you learn?

  • Understand Conflict Dynamics & Explore its nature and impact
  • How to understand others’ perspectives through active listening
  • Embrace Emotional Intelligence and how to Manage emotions constructively
  • Collaboration over Confrontation: Seek cooperation, not contention.
  • Develop Resolution Strategies: Equip with effective conflict resolution tools
Average Review Score:
★★★★★

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Course Content

About Instructor

Guan D'Penha

Guan has majored in Sociology and holds minors in English Literature and Psychology. She graduated from St. Andrew’s College which is affiliated with the University of Mumbai. She has previously worked with Teleperformance in various capacities. Whilst with Teleperformance, she also worked as a Fraud Analyst for a leading financial institution based in the UK. She comes with over 7 years of experience in the field of training, having worked as a Training Officer and specializes in Voice, Accent, Language, Behavioural, and Communication Skills Training.

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Course Includes

  • 1 Lesson
  • Course Certificate

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