Creating Customer Experiences
Course Duration: 3 Hours | "Customer is the King” is an often-used (and sometimes abused) phrase. Often Customer centricity is assumed to be about offering price discounts or meeting every need of all customers. This course throws light on what does it actually mean to be “Customer Centric”. How do we measure customer centricity and more importantly how does customer centricity translate into profits for the organization? This interactive course will help you break many myths of Customer centricity and gain fundamental knowledge of tools to measure it.
Whom is it for?
- Marketing Professionals
- Customer Service Managers
- Sales Representatives
- Business Owners and Entrepreneurs
- Individuals interested in understanding customer-centric strategies and building strong customer relationships
What will you learn?
- Understand the crucial stakeholder: Customer
- An insight into customer lifetime value
- Learn the concept of the Leaky Bucket and understand the touch points of a customer
- Mapping the customer experience journey with the help of an exercise
- Importance of building lasting relationship with the customer and gain the knowledge of Net Promoter Score
- Learn about the best practices, tips that leaders follow to succeed with NPS and understand how NPS is different from CSAT
Average Review Score:
★★★★★
Creating customer experiences
★★★★★
Learnt about NPS /CSAT and NPS is very much useful to understand customer experience on our service and product. This will help us to initiate actions to improve our service and product.
Customer experiences
★★★★★
Good to learn that holding customers with emotions means a lot in company function.
Creating Customer Experiences
★★★★★
The session was very insightful and real-world examples made it easy to apply the concepts.
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Course Includes
- 5 Lessons
- 1 Quiz
- Course Certificate
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The content and the narration were good, simple . Learnt about NPS & CSAT and their calculation methodology