Internal Customer Service
The concept of ‘Internal Customer Service’ helps to identify the ‘customers’ for each and every role in a business, understand their needs and wants, and identify ways to address them effectively.
Course Price: INR 2000
1.5 Hours
Self-Paced Interactive Content
6
In-Lesson Interactive Exercises
Final Assessment
Case Study based simulation
Certificate
On Course and Assessment Completion
Course Structure
It is a proven fact that the quality of experience, products & services a customer gets from any business is dependent on how well all the parts work within – those that face customers, and those that don’t. The concept of ‘Internal Customer Service’ helps to identify the ‘customers’ for each and every role in a business, understand their needs and wants, and identify ways to address them effectively.
Faculty
Usha Rangarajan
- Leadership & Transformation Consultant
- Over 30 years experience across functions and industries
- Focus on design, management and improvement of Customer Experience
what will you learn?
- Understand who is an internal customer and why it is important of focus on internal customer experience
- Map internal customer journey and understand key touchpoints while mapping the customer journey
- Protocols internal customers and suppliers can follow to offer better customer experience to external customers
- Importance of signing SLAs between Internal Customers and Suppliers
- Tips to handle conflicts between internal customers and suppliers
