Deepen Customer Trust During Crises
Learn how to enhance your Customer Trust & truly differentiate yourself from your competition!
Course Price: INR 3000
1.5 Hours
Self-Paced Interactive Content
5
In-Lesson Interactive Exercises
Final Assessment
Case Study based simulation
Certificate
On Course and Assessment Completion
Course Structure
Customer trust is hard to win and easy to lose. Yet, such difficult times offer opportunities to win and strengthen trust. Learn what you can do to build trust, loyalty, and engagement during a crises.
Faculty
Usha Rangarajan
- Leadership & Transformation Consultant
- Over 30 years experience across functions and industries
- Focus on design, management and improvement of Customer Experience
what will you learn?
- Understand the crucial stakeholder: Customer
- An insight into customer lifetime value
- Identify the needs of internal and external customers
- Understand the touchpoints of a customer
- Develop strategies to gain an emotional connection with your customer
- Learn how to link service to outcome
- Learn transparent and accurate communication that maintains a trusting relationship with your customers
- How to cultivate Trust with Transparency?
- Importance of building a lasting relationship with the customer
- How to build trust for the future?
