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		Understanding & Managing Stakeholders
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																		Introduction: Understanding & Managing Stakeholders
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																		Understanding Customer Lifetime Value
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																		Mapping the Customer Experience Journey
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																		Customer Relationship Management
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																		Communicating Effectively With Customers
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																		Using Various Mediums to Communicate with Customers
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																		Recovering from Lapses, Complaint Management
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																		Understanding your Relationship with Authority
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																		Defining Relationship with your Boss
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																		The Leadership Style Framework
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																		Know your Boss’s Leadership Style
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																		Conclusion: Understanding & Managing Stakeholders
									Lesson 1 of 12
								
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