3 Steps to Ensure that Escalation is Not the Normal Customer Experience
Why are large organizations often unable to handle sales or customer service issues at the operating level? Why does escalation become the norm?
Srinivasa Addepalli
GYAN CAFE
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Elephant, Blind Men and Customer Experience
Everyone is right in their own way – after all, what we experience drives our perception, conclusions and our belief of the ‘Truth’.
UshaRangarajan