3 Steps to Ensure that Escalation is Not the Normal Customer Experience Why are large organizations often unable to handle sales or customer service issues at the operating level? Why does escalation become the norm? Srinivasa Addepalli July 21, 2020
Elephant, Blind Men and Customer Experience Everyone is right in their own way – after all, what we experience drives our perception, conclusions and our belief of the ‘Truth’. UshaRangarajan July 17, 2020