GlobalGyan Leadership Academy

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Customer Centricity , Srinivasa Addepalli ,

Being a Trusted Partner To Clients

Course Duration: 3 Hours | A good Salesman doesn't sell his products, the customer buys them. This can only happen when we gain the trust of our customers and they start treating us as their partners rather than “just another salesperson”. This interactive course helps you chart the journey from being a transactional salesperson to emerging as a trusted partner to your clients.

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Srinivasa Addepalli · April 13, 2021
What will you learn?
  • Identify and define client problems, and help them solve these problems
  • Learn how to influence others’ behaviour
  • Become a trusted partner by building a long-lasting relationship with your clients
  • Learn how to convince and influence the client to implement the solution you suggested to solve a complex problem
  • Learn how to build your LinkedIn Profile

Course Content

About Instructor

Srinivasa Addepalli

CEO, GlobalGyan. Srini has been a visiting faculty in the strategy area at leading Indian b-schools including IIM Ahmedabad, NMIMS, TAPMI, IIM Nagpur, and IIT Hyderabad. Srini’s teaching is focused on the areas of business acumen. He works with corporate management teams in the areas of strategic thinking, commercial acumen, M&A and integration, ethics & values, innovation, and leadership communication. Srini has (co-)authored several case studies, which have been published by ISB/HBSP, IIMA and Ivey. His case on business ethics was the Overall Winner at the ISB-Ivey Global Case Competition 2014. Earlier, Srini was Chief Strategy Officer at Tata Communications, a global provider of enterprise and wholesale telecommunication services.

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Course Includes

  • 8 Lessons
  • Course Certificate

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